Process Management
Improve business processes: AS-IS and TO-BE mapping, bottlenecks, optimisation, KPIs and automation.
Level & requirements
Develop specialised, job-ready professional expertise.
- Required experience
- Solid working experience in the field; ready for specialised, job-ready work.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Business Analysis ProfessionalProfessional
Recommended next step — Senior level
Digital Transformation →Process Management is a professional, project-driven course designed for career-focused learners. Across 32 lessons in 8 modules you build hands-on skills, complete practical exercises, and finish a real project that is assessed against professional standards.
What you will learn
- Map and analyse processes
- Identify bottlenecks and waste
- Design optimised processes
- Define KPIs and automation
Curriculum
Business Processes
What a process is · Process types · Process owners · Process maturity
- Lessons are being published.
AS-IS
Modelling the current state · Gathering data · Validation · Pain points
- Lessons are being published.
TO-BE
Designing the future state · Options · Impact · Business case
- Lessons are being published.
Process Mapping
Mapping techniques · Swimlanes and flows · Handoffs · Documentation
- Lessons are being published.
Bottlenecks
Finding bottlenecks · Capacity constraints · Queues and waits · Removing bottlenecks
- Lessons are being published.
Optimization
Optimisation principles · Simplification · Standardisation · Automation opportunities
- Lessons are being published.
KPIs
Process KPIs · Baselines · Targets · Tracking
- Lessons are being published.
Automation
What to automate · Automation tools · Implementation · Benefits tracking
- Lessons are being published.
Requirements
- No prior experience required
- A computer with internet access
- Commitment to the practical project