IT Operations Management
Run IT operations professionally: service management, incidents, problems, changes, monitoring, availability, capacity, documentation and reporting.
Level & requirements
Develop specialised, job-ready professional expertise.
- Required experience
- Solid working experience in the field; ready for specialised, job-ready work.
- Prerequisites
- None — you can start today.
- Career roles this supports
- IT SpecialistProfessional
IT Operations Management is a professional, project-driven course designed for career-focused learners. Across 40 lessons in 10 modules you build hands-on skills, complete practical exercises, and finish a real project that is assessed against professional standards.
What you will learn
- Run IT service management
- Manage incidents, problems and changes
- Monitor availability and capacity
- Document and report operations
Curriculum
IT Operations
The operations function · Operations processes · Operations roles · Continuous operations
- Lessons are being published.
Service Management
Service concepts · Service catalogue · Service levels · Service improvement
- Lessons are being published.
Incident Management
Incident lifecycle · Triage and priorities · Resolution · Incident review
- Lessons are being published.
Problem Management
Problem vs incident · Root cause analysis · Known errors · Prevention
- Lessons are being published.
Change Management
Why change control · Change types · Change process · Change boards
- Lessons are being published.
Monitoring
What to monitor · Tools and metrics · Alerting · Monitoring health
- Lessons are being published.
Availability
Defining availability · Measuring uptime · Redundancy · Availability targets
- Lessons are being published.
Capacity
Capacity planning · Trends and forecasting · Scaling · Capacity review
- Lessons are being published.
Documentation
Operational documentation · Runbooks · Knowledge base · Keeping current
- Lessons are being published.
Reporting
Operations reporting · SLA reporting · Management reporting · Improvement
- Lessons are being published.
Requirements
- No prior experience required
- A computer with internet access
- Commitment to the practical project