Junior · Free
Service Quality and Customer Satisfaction
Measure and improve service with real evidence.
JuniorEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
JuniorEasy
Build practical skills and prepare for your first professional role.
- Required experience
- Basic knowledge of the subject; little or no professional experience.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Customer Service & Support ProfessionalTrainee
Measure and improve service with real evidence.
What you will learn
- Use satisfaction metrics correctly
- Run quality reviews
- Improve from customer feedback
Curriculum
Course lessons
Common metrics · Collecting feedback honestly · Quality reviews · Acting on findings · Avoiding metric abuse
- Lessons are being published.
Requirements
- No prior experience required