Beginner · Free
Telephone Communication and Etiquette
Handle calls that leave the customer informed and calm.
BeginnerEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
BeginnerEasy
Start from the basics. No previous experience required.
- Required experience
- No previous experience required.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Customer Service & Support ProfessionalTrainee
Recommended next step — Junior level
Email Support and Written Communication →Handle calls that leave the customer informed and calm.
What you will learn
- Open and close calls professionally
- Control call structure
- Handle holds and transfers
Curriculum
Course lessons
The opening · Controlling the call · Holds and transfers · Difficult calls · Notes and follow-up
- Lessons are being published.
Requirements
- No prior experience required