Junior · Free
Live Chat and Social Media Support
Support customers in fast, public and informal channels.
JuniorEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
JuniorEasy
Build practical skills and prepare for your first professional role.
- Required experience
- Basic knowledge of the subject; little or no professional experience.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Support SpecialistTrainee
Support customers in fast, public and informal channels.
What you will learn
- Handle concurrent chats
- Respond publicly without risk
- Move conversations to private channels
Curriculum
Course lessons
Chat expectations · Handling several chats · Public replies · Escalating from chat · Reputation awareness
- Lessons are being published.
Requirements
- No prior experience required