Beginner · Free
IT Support Fundamentals
The foundations of working on a technical help desk.
BeginnerEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
BeginnerEasy
Start from the basics. No previous experience required.
- Required experience
- No previous experience required.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Support SpecialistTrainee
Recommended next step — Junior level
Computer Hardware Basics →The foundations of working on a technical help desk.
What you will learn
- Describe support tiers and roles
- Follow a support workflow
- Communicate technical issues clearly
Curriculum
Course lessons
What IT support does · Support tiers · The support workflow · Talking to non-technical users · Knowing your limits
- Lessons are being published.
Requirements
- No prior experience required