Junior · Free
Communication with Difficult Customers and Colleagues
Stay professional and effective when the other person is not.
JuniorEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
JuniorEasy
Build practical skills and prepare for your first professional role.
- Required experience
- Basic knowledge of the subject; little or no professional experience.
- Prerequisites
- None — you can start today.
- Career roles this supports
- TraineeProfessional Communication & Soft Skills Professional
Recommended next step — Intermediate level
Professional Communication →Stay professional and effective when the other person is not.
What you will learn
- De-escalate anger
- Set professional boundaries
- Protect your own composure
Curriculum
Course lessons
Why people become difficult · De-escalation language · Setting boundaries · Difficult colleagues · Recovering afterwards
- Lessons are being published.
Requirements
- No prior experience required