Beginner · Free
Customer Service Fundamentals
The principles behind service that customers actually value.
BeginnerEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
BeginnerEasy
Start from the basics. No previous experience required.
- Required experience
- No previous experience required.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Customer Service & Support ProfessionalTrainee
Recommended next step — Junior level
Email Support and Written Communication →The principles behind service that customers actually value.
What you will learn
- Explain what good service is
- Own a customer issue end to end
- Represent a company professionally
Curriculum
Course lessons
What customers actually want · Ownership · Setting expectations · Language that helps · Closing properly
- Lessons are being published.
Requirements
- No prior experience required