Beginner · Free
CRM Systems Fundamentals
How companies manage customers and pipelines.
BeginnerEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
BeginnerEasy
Start from the basics. No previous experience required.
- Required experience
- No previous experience required.
- Prerequisites
- None — you can start today.
- Career roles this supports
- TraineeCRM Specialist
Recommended next step — Junior level
Databases for Beginners →How companies manage customers and pipelines.
What you will learn
- Explain CRM purpose and structure
- Manage a pipeline
- Use CRM reporting
Curriculum
Course lessons
Purpose of a CRM · Leads, contacts and accounts · Managing a pipeline · Activities and follow-up · Reporting
- Lessons are being published.
Requirements
- No prior experience required