Junior · Free
Complaint Handling and De-escalation
Turn complaints into resolved, retained customers.
JuniorEasy
1 hours 0 lessons Certificate on completion EN
Level & requirements
JuniorEasy
Build practical skills and prepare for your first professional role.
- Required experience
- Basic knowledge of the subject; little or no professional experience.
- Prerequisites
- None — you can start today.
- Career roles this supports
- Customer Service & Support ProfessionalTrainee
Turn complaints into resolved, retained customers.
What you will learn
- Run a structured complaint process
- De-escalate anger
- Offer proportionate remedies
Curriculum
Course lessons
Why complaints matter · The structured process · De-escalation in practice · Proportionate remedies · Learning from complaints
- Lessons are being published.
Requirements
- No prior experience required