E-Commerce Management
Run an online store: operations, inventory, orders, customers, promotions, marketing, customer service and analytics.
Level & requirements
Develop specialised, job-ready professional expertise.
- Required experience
- Solid working experience in the field; ready for specialised, job-ready work.
- Prerequisites
- None — you can start today.
- Career roles this supports
- E-Commerce ProfessionalProfessional
E-Commerce Management is a professional, project-driven course designed for career-focused learners. Across 32 lessons in 8 modules you build hands-on skills, complete practical exercises, and finish a real project that is assessed against professional standards.
What you will learn
- Run store operations
- Manage inventory, orders and customers
- Run promotions and marketing
- Deliver service and analytics
Curriculum
Store Operations
Running the store · Operations processes · Vendor management · Compliance
- Lessons are being published.
Inventory
Inventory planning · Stock management · Replenishment · Inventory metrics
- Lessons are being published.
Orders
Order processing · Fulfilment · Returns · Order metrics
- Lessons are being published.
Customers
Customer accounts · Segmentation · Loyalty · Customer care
- Lessons are being published.
Promotions
Planning promotions · Discounts and bundles · Campaigns · Measuring promotions
- Lessons are being published.
Marketing
Store marketing · Acquisition · Retention · Email and social
- Lessons are being published.
Customer Service
Service channels · Handling issues · Returns and refunds · Service quality
- Lessons are being published.
Analytics
Store analytics · Sales reporting · Customer analytics · Improvement
- Lessons are being published.
Requirements
- No prior experience required
- A computer with internet access
- Commitment to the practical project